Shipping policy
FREE Worldwide Shipping
At Phoenix Star Glass, we believe that beautiful glass art should be accessible to everyone, everywhere. That's why we're proud to offer free shipping on all products to every country we serve.
We ship all our delicate glass vases and home decorations via China Post Economy Parcels, a reliable and cost-effective international shipping service. While this method provides the most affordable worldwide shipping, please note that delivery times are longer than express services.
Important shipping notes:
- All orders are processed within 1-3 business days after payment confirmation
- You will receive a tracking number via email once your order is shipped
- Tracking updates may be limited until the package reaches your country
- Customs fees or import taxes are the responsibility of the recipient
- We carefully package each glass item with multiple protective layers
Delivery times vary by destination and can be affected by customs processing, local holidays, and other factors. Below are estimated delivery times for major destinations:
| Country/Region | Estimated Delivery Time |
|---|---|
| North America | |
| United States | 15-30 business days |
| Canada | 18-35 business days |
| Mexico | 20-40 business days |
| Europe | |
| United Kingdom | 15-30 business days |
| Germany | 15-28 business days |
| France | 15-30 business days |
| Italy | 18-35 business days |
| Spain | 20-40 business days |
| Netherlands | 15-28 business days |
| Asia Pacific | |
| Australia | 12-25 business days |
| Japan | 10-20 business days |
| South Korea | 10-22 business days |
| Singapore | 8-15 business days |
| Malaysia | 12-25 business days |
| Other Regions | |
| Brazil | 25-50 business days |
| South Africa | 20-45 business days |
| United Arab Emirates | 15-30 business days |
| New Zealand | 18-35 business days |
Please note: These are estimated delivery times only. Actual delivery may vary due to factors beyond our control including customs processing, weather conditions, local postal service efficiency, and holidays. Delivery times are calculated in business days (Monday-Friday, excluding weekends and public holidays). During peak seasons (November-January), please allow additional time for delivery.
Your glass treasures deserve the utmost protection during their journey. We package every Phoenix Star Glass item with multiple layers of protection:
- Bubble wrap – Each piece is individually wrapped
- Custom-fit foam inserts – Secures items in place
- Double-walled cardboard boxes – Extra protection against impacts
- Fragile stickers – Clearly marked on all sides
- Water-resistant outer layer – Protection against moisture
Despite our careful packaging, glass is a fragile material. If your item arrives damaged, please contact us within 48 hours of delivery with photos of both the packaging and the damaged item.
If you have any questions about our shipping policy, delivery times, or need assistance with tracking your order, please contact our customer service team:
Email: shipping@phoenixstarglass.com
We typically respond within 24 hours on business days.
Last Updated: November 2023
Phoenix Star Glass reserves the right to update this shipping policy as needed.